soapbox

Here is the story of K’s experience this past week with Time Warner. As background, we currently have the cheapest cable/internet package (since we can’t have just internet by itself).

K has been getting repeated calls from Time Warner this past week, but since they haven’t been leaving messages she didn’t bother calling back or anything. Yesterday she accidentally answered their call, and naturally it was computer-dialed.

K: “Hello?”

other end “… (2 seconds of silence)… umm, hello? ”

K: “Yeah, hi.”

The customer service lady then notified us that we were probably paying too much for cable – but of course in order to pay less we’d have to get a 3-way bundle including a land line. When notified that we don’t want a land-line, she responded with “well, you know, a lot of people are getting normal phones because of, you know, the radiation.” (Think Dubya saying ‘nukyalar’.)

K then reassured her that we really weren’t interested in paying more money to get a land-line that we wouldn’t use, to which the rep responded “good luck with that.” Apparently her tone was comparable to what would be used if informed that your plan for retirement was to play the lottery.

So yeah, nice job Time Warner, way to hire a winning team.

This entry was posted on Thursday, February 12th, 2009 at 12:42 am and is filed under companies, humor. You can follow any responses to this entry through the RSS 2.0 feed. You can skip to the end and leave a response. Pinging is currently not allowed.